We are looking for a customer-focused and result-driven Customer Relationship Manager (CRM) to build strong client relationships, improve customer satisfaction, and drive retention and loyalty. The ideal candidate should have excellent communication skills, customer handling experience, and the ability to manage customer interactions across the lifecycle.
As a Customer Relationship Manager, you will be responsible for managing customer accounts, resolving issues, coordinating with internal teams, improving customer engagement, and ensuring long-term customer retention. This role requires strong relationship management, problem-solving skills, and a deep understanding of customer needs.
Key Responsibilities:
- Build and maintain strong relationships with customers
- Act as the main point of contact for customer communication
- Handle customer queries, feedback, and issue resolution
- Ensure high levels of customer satisfaction and retention
- Coordinate with sales, support and operations teams
- Track customer interactions and update CRM systems
- Identify upselling, cross-selling and renewal opportunities
- Prepare customer reports, feedback analysis and insights
Required Skills:
- Strong communication, interpersonal and customer service skills
- Customer relationship and account management experience
- Problem-solving and conflict resolution ability
- Knowledge of CRM tools and customer data management
- Ability to manage multiple customer accounts
- Customer-centric mindset with attention to detail