We are looking for a professional and customer-focused Customer Support Executive to handle customer inquiries, resolve complaints, and ensure a positive customer experience. The ideal candidate should have strong communication skills, patience, and the ability to provide quick and effective solutions.
As a Customer Support Executive, you will be responsible for responding to customer queries via phone, email, chat, or social media, maintaining CRM records, coordinating with internal teams, and ensuring customer satisfaction. This role requires problem-solving skills, multitasking ability, and a service-oriented mindset.
Key Responsibilities:
- Handle customer calls, emails and chat support
- Resolve complaints and provide accurate information
- Maintain and update CRM/ticketing systems
- Follow up on customer issues until resolution
- Coordinate with sales, operations and technical teams
- Provide product/service guidance to customers
- Record feedback and prepare support reports
- Ensure high customer satisfaction and retention
Required Skills:
- Excellent verbal and written communication skills
- Strong problem-solving and customer handling ability
- Knowledge of CRM tools and support software
- Ability to manage multiple queries efficiently
- Patience, empathy and professional attitude