We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, provide solutions, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-centric mindset.
As a Customer Support Executive, you will be responsible for responding to customer inquiries via phone, email, or chat, resolving complaints, coordinating with internal teams, and maintaining customer satisfaction. This role requires patience, professionalism, and the ability to handle multiple customer interactions efficiently.
Key Responsibilities:
- Respond to customer inquiries via phone, email and chat
- Resolve customer complaints and provide timely solutions
- Maintain customer records and update CRM systems
- Follow up with customers to ensure issue resolution
- Coordinate with internal teams for problem-solving
- Provide product/service information to customers
- Track customer feedback and prepare support reports
- Ensure high customer satisfaction and retention
Required Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution ability
- Customer handling and service orientation
- Basic knowledge of CRM tools and ticketing systems
- Ability to multitask and work under pressure
- Patience, professionalism and positive attitude