We are looking for a client-focused and results-driven Account Manager to manage and grow relationships with existing customers while ensuring high levels of customer satisfaction. The ideal candidate should have strong communication skills, account handling experience, and the ability to identify upselling and cross-selling opportunities.
As an Account Manager, you will be responsible for managing client accounts, understanding customer needs, coordinating with internal teams, ensuring timely delivery of services, and driving account growth. This role requires relationship management skills, problem-solving ability, and a customer-first approach.
Key Responsibilities:
- Manage and maintain relationships with assigned client accounts
- Act as the primary point of contact for customers
- Understand client requirements and coordinate with internal teams
- Ensure timely delivery of services and solutions
- Identify upselling and cross-selling opportunities
- Resolve client issues and handle escalations effectively
- Prepare account reports, forecasts and performance updates
- Retain clients and drive long-term business growth
Required Skills:
- Strong communication, presentation and negotiation skills
- Client relationship and account management expertise
- Ability to identify growth opportunities within accounts
- Problem-solving and coordination skills
- Experience with CRM tools and account reporting
- Customer-centric mindset with attention to detail